Introduction
This Refund Policy explains how deposits, cancellations, and refunds work when you purchase services from PrimeGrowth. By engaging our bookkeeping or accounting services, you agree to this policy together with any written service agreement we provide.
Scope of services
This policy covers bookkeeping, payroll processing, tax preparation support, accounting reports, CFO advisory services, and related financial support offered through our website or by direct arrangement.
Payments
Monthly plans are billed in advance. One-time setup fees may apply at onboarding. Payment terms, including deposits and billing cycles, are confirmed in your service agreement before work begins.
Cancellations
You may cancel monthly services with written notice as specified in your agreement. If work has not started for a billing period, eligible fees may be refunded. If work has begun, charges apply for completed portions of the service.
Refund eligibility
Refunds may be issued when:
- Duplicate charges or billing errors confirmed by our team
- Monthly service fees paid but not yet started, when cancelled within five business days of payment
- Cases where we are unable to begin work as agreed for reasons solely within our control
Non-refundable items
- Setup or onboarding fees after work has begun
- Completed bookkeeping periods, payroll runs, or tax preparation already delivered
- Third-party software, filing, or processing fees paid on your behalf
- Fees clearly marked non-refundable in your service agreement
How to request a refund
Email info@primegrowth.store with your name, business name, invoice or payment reference, and reason for the request. We review requests within ten business days and respond with our decision and next steps.
Contact
- info@primegrowth.store
- 808 746 7913
- 824 E 9TH ST, APT. 6CBROOKLYN, NY, 11230, USA